Going Solar? Don’t go Vivint.

Vivint Solar
Vivint Solar

Going solar might be a good idea but if you have been giving the idea any thought, stay away from Vivint Solar.

Vivint Solar along with their financial partners, Mosaic, are scammers and thieves working in cahoots to rob and steal from American citizens.

Just search the internet about complaints about Vivint Solar and Mosaic and you will find thousands like the one below.

The following was provided by a reader of 18 Karat Reggae who wants to expose Vivint Solar before they are able to trick and rob too many other Americans. The following does not necessarily reflect the views of 18 Karat Reggae.
_____________________________________________________________________________________________

I purchased solar energy from Vivint Solar which was financed by Mosaic. Both Mosaic and Vivint gave me verbal commitments that under no circumstances would I have to pay an electric bill to my power company and also pay a solar bill. It was agreed that by the time I start receiving a bill from Mosaic, there would be solar energy at my home thus freeing me of having to pay my electric company.

Four months after Vivint installed the solar panels on my house there was still no solar energy in my home so I had to continue paying my electric bill. Although I did not have solar energy, I was still being billed by Mosaic. I had to decide who to pay; my electric company who was providing electricity or Vivint / Mosaic who just had useless panels sitting idly on top of my roof.

I called Vivint multiple to inquire about why I had no solar energy yet I was being built for it, they basically told me that they are not responsible as it was my electric company’s fault why I did not have solar energy, despite the fact that I did not sign any kind of solar agreement with my electric company.

It got to the point where I just could not take it anymore. I informed Vivint that I was moving on and I needed them to remove their panels from my house as well as return the monies they had gotten from Mosaic. Instead of doing the right thing, Vivint chose to bombard me with threats instead.

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I ended up having to file a report with the Better Business Bureau (BBB) requesting that Vivint remove their solar panels and provide a refund to Mosaic. Someone from Vivint called me and told me that a refund would not be issued and they would not remove the panels from my home. They said if I needed the panels removed I would have to do it myself and I would still be on the hook to pay Mosaic. After this conversation with emails to prove such, in true Vivint fashion they responded to the BBB that they offered me a refund and I refused it.

See the emails I got from Vivint below and notice that they said absolutely nothing about a refund. They basically said they got their money and even though I have no solar energy, they could care less.

Email 1:

Hello Xxxxxx,

Thank you for taking the time to speak with me today.

I would like to adjust what I said during our conversation. I stated that if you remove the solar system that Vivint Solar will place your account in a default status. I was incorrect about this as you are a loan customer and not a Power Purchase Agreement (PPA) holder. I apologize for that miscommunication on my part.

You are welcome to do what you like with the solar equipment. Vivint Solar has no issue in regards to what you do with your solar equipment. Please advise that Mosaic will still expect you to pay your loan regardless of the status of your solar system.

I’ll give you a call on Monday just to confirm this information with you.

Please let me know if there is anything else I can help you with. If there is any other information you’d like clarification on I’d be happy to assist with that as well.

Thank you for your time,


Xxxxxx Xxxxxxxxx
Executive Resolutions Specialist

Phone: (877) 404-4129 ext XXX
Fax (866) 871-1166
[email protected]

Email 2:

Hello Xxxxxx,

I am reaching out to let you know if you have any questions or concerns the need to be addressed by Vivint Solar you are more than welcome to contact me directly and I’ll be happy to assist you.

As I stated on the phone, Vivint Solar does not have an issue in regards to what you do with your solar panels. If intend to remove the system I would advise that you contact Mosaic to let them know. You can reach Mosaic at (855) 746-7849.

If you need to contact me for any reason you can reach me me at [email protected] or 1-877-404-4129 option 0, extension 521.

Thank you for your time,


XXXXX XXXXXXXXX
Executive Resolutions Specialist

Phone: (877) 404-4129 ext XXXXXX
Fax (866) 871-1166
xxxx.xxx[email protected]

So the above is what was communicated to me both by phone and in email in response to my complaint with the BBB. However, when the scammers and thieves at Vivint responded to the BBB, this is what they said:

Vivint Solar has spoken with the customer further, discussed the information on the account and offered to look into providing reimbursement but the customer has refused. We will continue to look into other options we may be able to provide the customer.

So if you are planning on going solar, stay away from Vivint Solar. You should also stay away from Mosaic as both companies are in cahoots to rob hardworking Americans of their hard earned money.

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